Terms and Conditions

1. Website Terms of Use

By accessing and using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this website.

Cristex Ltd reserves the right to amend these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

2. Website Information

The information provided on this website is for general information purposes only. Whilst Cristex Ltd endeavours to ensure that all information is accurate and up to date, we make no representations or warranties regarding the completeness, accuracy or suitability of any information, products or services contained on this website.

Product specifications, technical data, availability and pricing may be subject to change without notice.

3. Intellectual Property

All content contained on this website, including text, graphics, logos, images, downloads, datasheets and other materials, is the property of Cristex Ltd or its licensors unless otherwise stated.

No content may be copied, reproduced, distributed, modified or used without the prior written consent of Cristex Ltd.

4. Product & Technical Information

Technical information provided on this website is supplied in good faith and is intended as general guidance only.

Customers are responsible for determining the suitability of any product, material or process for their specific application and intended use.

Cristex Ltd accepts no liability for any loss, damage or costs arising from the use of, or reliance upon, information provided on this website.

5. Third-Party Links

This website may contain links to third-party websites for information or convenience. Cristex Ltd has no control over and accepts no responsibility for the content, availability or privacy practices of external websites.

The inclusion of any link does not imply endorsement by Cristex Ltd.

6. Website Availability

Whilst we endeavour to maintain uninterrupted access to this website, Cristex Ltd does not guarantee that the website will always be available, secure, error-free or free from viruses or other harmful components.

7. Limitation of Liability

To the fullest extent permitted by law, Cristex Ltd shall not be liable for any direct, indirect, incidental, consequential or special loss or damage arising from the use of, or inability to use, this website or reliance on any information contained within it.

Nothing in these Terms & Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by law.

8. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising in connection with the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Cristex, West House
Shadsworth Business Park
Off Dutton’s Way
Blackburn, Lancashire
BB1 2QJ

Email: marketing@cristex.co.uk
Telephone: 01282 770666

Supplier Terms & Conditions

Certificate Of Compliance

Supplier shall provide a certification with each shipment as requested on CCK Aerospace’s purchase order to attest that the parts, assemblies, or subassemblies conform to the order requirements.  Certification must contain the following: customer’s order number; part number and revision; name and address of manufacturing or processing location; manufacturer’s lot, heat, batch, date code, and/or serial number (if applicable); quantity and unit of measurement; and be signed and dated by an authorized company representative.  The applicable material test results, process certifications, and inspection records shall be presented upon request.  Supplier shall perform inspection, as necessary, to determine the acceptability of all articles under this order. All articles submitted by supplier under this order are subject to final inspection at CCK Aerospace.

Certificate Of Compliance Raw Materials (Mill Certificate)

Supplier will include with each shipment, the raw material manufacturer’s test report stating that a lot of material furnished has been tested, inspected, and found to follow the applicable material specifications. The test report will list the specifications, including revision level, to which the material has been tested and/or inspected, and the identification of the material lot to which it applies.

Special Process Certifications

A special process is a method controlled by a contractually required specification where: a product undergoes a physical, chemical, or metallurgical transformation, or inspection, where conformance to the specification cannot be readily verified by normal inspection methods; and the quality of the product depends on use of specific equipment operated in a specific manner, under controlled conditions, by trained personnel with instructions, procedures, or standards.

A special process certification shall be provided with each shipment of product delivered on this contract and include the following: customer’s order number, part number(s), serial and/or lot numbers (if applicable), material process specification and revision, certification stating the special process was performed per the applicable drawing/specification requirements, processing supplier’s name and address, and each certification must be signed and dated by an authorized company representative.

Special Process Suppliers

Special processes must be approved by CCK Aerospace or its customer when this clause is specified.

Supplier Performance

Suppliers’ performance is subject to monitoring by CCK Aerospace for OTD and Quality. Specific actions may be required by the supplier when CCK Aerospace supplier performance requirements are not being met.

Right Of Access

Work under this purchase order/contract is subject to CCK Aerospace’s, regulatory / government or customer surveillance/inspection at supplier’s plant or sub-tier supplier’s facility. The supplier will be notified if a surveillance/inspection is to be conducted.

Supplier Nonconformance Approval Requests

Supplier shall notify CCK Aerospace of any nonconforming material.  Requests for any departures from drawings, specifications, or other purchase order requirements must be submitted for consideration by CCK Aerospace in writing. CCK Aerospace will in turn either approve or deny the approval request in writing.  Nonconforming material may not be shipped to CCK Aerospace without such written approval.  Nonconforming material shipped on an approved non-conformance must be accompanied by a copy of the signed CCK Aerospace approval document.

Nonconforming Materials Corrective Action Requests

Supplier Corrective Actions (SCAR) shall be required for nonconforming materials, reduction in overall quality rating, not adhering to the requirements of CCK Aerospace procedures, and external audit findings. SCAR’s will be issued by CCK Aerospace at the discretion of the Quality Department. 

Suppliers shall perform a root cause and corrective action then complete CCK Aerospace Supplier corrective action form and submit to CCK Aerospace within the designated time. An extension may be granted, but it must be requested by the Supplier in writing to CCK Aerospace quality assurance department.

Change Authority

The supplier shall provide, in writing, advance notification to CCK Aerospace of any change(s) to tooling, facilities, materials, or processes at the supplier or the supplier’s sub-tier that could affect CCK Aerospace contracted product. This includes, but is not limited to, fabrication, assembly, handling, testing, facility location or introduction of a new sub-tier supplier.

Deliveries

The supplier must inform CCK Aerospace of any possible changes to the required date stipulated on the purchase order.

Drawings, Specifications, And Quality Requirements

The supplier’s Quality System shall assure that the latest applicable drawings, specifications, and quality requirements are compatible with current purchase order agreements and are available and in use by the supplier’s manufacturing and inspection areas.  Specifications referenced on the purchase order and drawings shall be to the revision as stated within the purchase order.

Flow down to external providers applicable requirements including customer requirements.

Packaging Requirements

Supplier’s Quality Control shall be responsible for ensuring that items provided under the contract/purchase order are packaged in such a manner that the dimensional integrity is preserved, contamination and corrosion are prevented, and no physical damage occurs or, when specified, that packaging is in accordance with the drawing, or other applicable customer specified requirement.

FOD Prevention

The supplier shall ensure that all items supplied to CCK Aerospace are manufactured in a way to ensure that all finished goods are free of foreign objects.

Counterfeit Material

The supplier shall ensure that material is supplied to CCK Aerospace as requested. If it is deemed that material was intentionally supplied as counterfeit, after necessary and relevant inspection, testing, and discussion with the supplier, then it is CCK Aerospace’s responsibility to quarantine the material to ensure it cannot re-enter the supply chain. A case will be raised with regulatory authorities. The supplier will be struck off the CCK Aerospace supplier register. After the investigation is complete, the material in question will be scrapped. The scrapping of the material is not deemed as receipt of the goods, and a credit note will be requested for any invoices associated with the counterfeit material, if a credit note is refused then the invoices will remain unpaid indefinitely.

Record Retention – (Only relevant to all suppliers that supply product or service that directly goes into our finished products)

Suppliers and supplier’s subcontractors shall maintain verifiable objective evidence of all inspections and test performed, results obtained, and dispositions of non-conforming articles.  These records shall be identified to associated articles, including heat and lot number of materials, unit or lot serialization, and made available to CCK Aerospace upon request and shall be retained in a safe, accessible location for a period of 15 years after date of delivery.

CCK Aerospace shall be notified in advance of any documents being destroyed.

Supplier’s records associated with the manufacture of serialized or lot-controlled articles will provide for continued traceability of serial numbers or lot number identification through all phases of manufacture, commencing with the raw material and continuing through final acceptance of the end item.

Competency / Skilled Workforce

Supplier will ensure all personnel have the relevant skills, competency, and qualifications to carry out required role.

Awareness

Supplier shall ensure persons are aware of and implement:

  • Their contribution to product or service conformity.
  • Their contribution to product safety
  • The importance of ethical behaviour.
  • Quality Management system that defines the controls in place to prevent adverse impact to CCK Aerospace.

Privacy Policy

1. Data Controller

Cristex Ltd (“we” or “us”) is the data controller for all personal data collected through our website and services.

2. Personal Data Collected

We collect personal data only when voluntarily provided, such as:

Name, email address, and account credentials

Interaction data (e.g., forms submitted, event registrations)

Technical data via cookies, including IP address, browser type, and referring page

3. Lawful Basis for Processing

Personal data is processed under the lawful bases of:

Consent (e.g., newsletter subscriptions, event registration)

Contractual necessity (e.g., account management, service delivery)

Legitimate interests (e.g., website analytics and service improvement), provided this does not override your rights

4. Purpose of Processing

Personal data is used only for:

Providing and improving our Services

Communicating with you regarding your account, services, or subscriptions

Marketing communications where consent has been given

Legal compliance

5. Data Sharing

We do not sell, rent, or lease personal data. We may share data with:

Service providers acting on our behalf (e.g., email services, analytics providers)

Legal authorities when required by law

Third-party tools (Google Analytics, YouTube, Facebook, Twitter) may collect anonymized usage data for analytics and user experience purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Account deletion requests are actioned within 5 working days. Billing and accounting records may be retained for legal compliance.

7. Cookies

We use cookies to enhance user experience and monitor website performance. You can block cookies via your browser settings, but this may limit functionality. For more information, visit aboutcookies.org

8. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data

Request correction of inaccuracies

Request deletion (“right to be forgotten”)

Object to processing or request restriction

Data portability

Withdraw consent at any time

Requests can be submitted to our Data Protection Officer: emma@cristex.co.uk

9. Security

We implement technical and organisational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

10. Updates to Privacy Policy

We may update this policy periodically. Users will be notified of significant changes where required by law.

CCK precision composite cutting facility